FAQs

Do I need to provide cleaning supplies, or do you bring your own?

We bring all the professional-grade supplies and equipment needed to get the job done right. However, if you have preferred products you’d like us to use (such as eco-friendly or allergy-sensitive options), we’re happy to customize our service for you.

How do I schedule a cleaning, and can I adjust my appointments?

Scheduling is simple — just reach out to us online or by phone, and we’ll work around your availability. Life happens, so we offer flexible scheduling. You can reschedule or adjust appointments with ease as long as we receive 24 hours’ advance notice.

Do I need to be home while you clean?

Not at all. Many of our clients provide us with secure access instructions so we can clean while they’re at work or running errands. Whether you’re home or away, you can trust that your space will be cared for with professionalism and respect.

Are your cleaners background checked?

Yes. As a family-owned business, we take your trust seriously. Every member of our team is fully vetted, background checked, and trained to meet our high standards of service.

What’s included in a standard cleaning versus a deep cleaning?

Our standard cleaning covers all the basics like dusting, vacuuming, sweeping, mopping, and cleaning bathrooms and kitchens. A deep cleaning goes further — tackling baseboards, behind appliances, inside cabinets, and those hard-to-reach areas for a complete refresh.

How do you handle special requests?

We pride ourselves on flexibility. If you’d like us to focus on certain rooms, use specific products, or add on extra services like laundry or organizing, just let us know. We’ll tailor our care to your needs.

What if I’m not satisfied with the cleaning?

Your satisfaction is our top priority. If something isn’t right, contact us within 24 hours and we’ll return to make it right — at no extra charge.

How often should I schedule a cleaning?

It depends on your lifestyle and needs! Many clients choose weekly or bi-weekly cleanings to keep their home consistently fresh, while others book monthly or seasonal deep cleans. We’ll help you create a schedule that works best for you.

Do you offer same-day or emergency cleaning?

Yes, depending on availability. We understand life happens — surprise guests, big events, or last-minute moves — and we do our best to accommodate urgent requests whenever possible.

What is the cost of your services, and how is payment handled?

Our pricing is competitive and reflects the quality of care we provide. Costs vary depending on the type of service, the number of hours, and any specialized care requirements. We offer flexible payment options, including monthly or bi-weekly billing, and accept various payment methods. We’ll provide a clear breakdown of all costs during your initial consultation. Payments are due prior to service unless otherwise arranged.

Do you offer discounts for recurring services?

Yes! We offer discounted rates for clients who book weekly, bi-weekly, or monthly cleanings. The more regularly we clean, the more savings you enjoy.

Can you handle large spaces like offices or rental properties?

Yes. We service both residential and commercial properties. Whether it’s a single-family home, a multi-unit rental, or a busy office, we have the staff and expertise to keep your space spotless.

Are you insured and bonded?

Yes. For your peace of mind, Borders & Beyond Cleaning Co. is fully insured and bonded. That means you’re always protected when we’re in your home or business.

Do I need to prepare my home before a cleaning?

We recommend picking up personal items, toys, or clutter so our team can focus on deep cleaning. Don’t worry about the mess — we’re here to help, but a quick tidy-up before we arrive makes the process more efficient.

Do I have to sign a contract to use your services?

No contracts required! We believe in earning your trust with every clean, not locking you in. You can book a one-time service, try us out, or set up recurring visits — it’s completely up to you.