We make keeping your space clean simple and stress-free. Our step-by-step process is designed to match your home or business with the exact cleaning care you need. From your first consultation to ongoing service, we’re with you every step of the way. Explore how our process works and see how we go above and beyond to ensure your space always receives exceptional care.
Reach Out
Overview:
Call, text, or submit our online request form.
Tell us about your space (home or business), square footage (estimate is fine), rooms, flooring types, pets, and your goals (standard refresh, deep clean, move-in/out, or turndown).
Share any sensitivities or preferences (eco-friendly, scent-free, brand preferences).
What to Expect:
You’ll receive a friendly reply within 24 hours of call, text, or online submission.
Quick Discovery Call
Overview:
We’ll confirm details, timing, and priorities.
Scope & Priorities: Kitchens, baths, baseboards, appliances, laundry add-ons, organization needs—tell us what matters most.
Walk-through (virtual or in-person): If needed, we’ll do a quick virtual or in-person walk-through to give the most accurate estimate.
What to Expect:
You’ll receive a clear, itemized estimate with service options (Standard, Deep, Move-In/Out, Turndown, Custom Plan).
Custom Cleaning Plan
Overview:
We build a plan around your life—not the other way around.
Pet plan so your furry family is safe and comfortable.
Personalized checklist by room and task.
Product preferences (we bring supplies/equipment; happy to use yours upon request).
Schedule options: one-time, weekly, bi-weekly, monthly, or seasonal deep cleans.
Access plan (door code, lockbox, or you present).
What to Expect:
You’ll receive a written scope + price confirmation you can review and approve digitally.
Booking & Confirmation
Overview:
Once approved, we lock in your date.
Calendar invite with arrival window.
Prep tips (optional): a quick declutter helps us focus on deeper cleaning.
What to Expect:
Reminder texts/emails 24–48 hours prior.
Reschedule 24 hours prior to your appointment time for a full refund —life happens, we get it.
Cleaning Day
Overview:
Our vetted, trained team arrives on time, in uniform, ready to shine.
Arrival: Friendly hello + quick review of priorities.
Protection: Shoes covered; surfaces and delicate items handled with care.
Room-by-room checklist: Kitchens, bathrooms, bedrooms, living areas, entryway, and hallways, plus any add-ons (windows, appliances, baseboards, etc.).
Products & equipment: Professional-grade, family- and pet-safe. Eco options by request.
Quality control: A team lead performs a final walkthrough against your checklist.
What to Expect:
You’ll receive a “Clean Complete” summary with highlights and notes.
Borders & Beyond Cleaning Co. 