Introduction
At Borders & Beyond Cleaning Co. (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our cleaning services, including our website. By accessing our services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.
1. Information We Collect
We may collect the following types of personal information from you:
- Personal Identifiable Information (PII): Includes your name, address, phone number, email address, and other contact details.
- Property Information: Information about your home or business, such as square footage, number of rooms, and specific cleaning needs.
- Payment Information: Payment details, including credit card information, for processing service fees.
- Communication Data: Records of correspondence between you and our company, including emails, phone calls, and messages.
- Technical Information: Data related to your use of our website, such as IP address, browser type, and device information.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: To provide cleaning services, schedule appointments, and create customized cleaning plans.
- Communication: To contact you about services, respond to inquiries, and provide updates regarding appointments or service changes.
- Payment Processing: To process payments for services and send billing details.
- Personalization: To tailor services to your specific needs and preferences.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.
- Marketing: To send you promotional materials, special offers, or updates. You may opt out of marketing communications at any time.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who assist us in delivering our services, such as payment processors and IT support.
- Cleaning Staff: Information necessary for our cleaners to perform services in your home or business (such as address and access instructions).
- Legal Authorities: If required by law or in response to legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of the company, your information may be transferred as part of the business transaction.
4. Data Security
We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute protection.
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to inaccuracies in your data.
- Deletion: Request deletion of your data, subject to legal or contractual obligations.
- Opt-Out: Opt out of receiving marketing communications at any time.
- Data Portability: Request a copy of your personal information in a machine-readable format.
To exercise these rights, please contact us using the details below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can manage cookie preferences in your browser settings, but disabling cookies may affect site functionality.
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we discover that we have collected such information, we will delete it immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be effective immediately upon posting to our website. Please review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Borders & Beyond Cleaning Co.
Athens, GA
📧 admin@bordersandbeyondcleaningco.com
📞 706-296-6065
Last Updated: September 2025
Borders & Beyond Cleaning Co. 